The Internet filters used in most schools allow educators to carefully screen Web sites by keyword or category to ensure that students can’t access obscene images, get diverted by online games, hack in to confidential files, or use software programs that can damage school computers. That security, however, has come at a cost, many observers say.
September 3, 2009 It’s a familiar situation: a company adopts a new software tool and tells its workers it will make their job faster and easier. Implementation doesn’t go so well, and the software is dropped. Workers blame management for providing them with unhelpful software; management blames workers for their unwillingness to change.
Paul Leonardi, the Breed Junior Chair in Design and assistant professor of industrial engineering and management sciences at Northwestern University’s McCormick School of Engineering and Applied Science, observed such a situation at a major automobile manufacturer. But what his research found was that the software was indeed helpful, and the workers weren’t unwilling to change. His results, published in the July edition of the journal Human Communication Research, might surprise you.